Product Designer and UX Design Lead with a diverse design skill set and extensive experience across various industries. I am passionate about crafting impactful customer experiences, developing creative teams, solving difficult problems, and designing for emerging technology trends.
Design & Research Focus
Full-Stack Product Designer/UX Designer
End-to-end strategic product development, encompassing all stages including user research, vision development, ideation, service design, experience design workshops, prototypes, user testing and final implementation.
User-Centered Design and Research Approach
Customer insights from research are central to the design process, using evidence-based research approaches from early-stage discovery, continuous feedback, analytics and usability testing..
Creative Leadership, Thought-leadership and Collaboration
Evangelize design thinking, facilitate problem solving, and partner with multi-functional teams and senior leaders in the product design journey.
Early Product Development and Emerging Technology Expertise
A creative technologist who works to create seamless UX with technology, striving to push design forward with new emerging capabilities.
Skills & Expertise
Creative leadership, team and client management and design evangelism
Product lifecycle management and charting 0->1 product design
Holistic design thinking, service design, and journey mapping
Design strategy, concepting, co-creation/workshops, design sprints and prototyping
Qualitative and quantitative user
research methods, customer insights, personas, and CX archetypes
Data analytics, customer
segmentations, and North Star metrics (NPS, CSAT)
Content strategy, SEO, and publishing platforms
Agile working methods, rituals and team management
Knowledge of core technologies SAAS, Cloud, AI, Gen AI, CMS/CX platforms, mobile, and data privacy
BA Human Communication
MA Art History & Art Market
Figma, Sketch, InVision,
Adobe Creative Suite,
Dovetail, SEO, Analytics
McKinsey & Co., New York — Product Design Manager (2018-2023)
As a design chapter manager, I created proprietary platforms for knowledge management and content distribution. (Impacting 30K/70% weekly usage by consultants) Recently, design initiatives focused on Gen AI to improve slide generation and content summarization, with ChatGPT and internal ML models.
User Studio, New York — Principal Designer (2012-2018)
Worked with a variety of clients on design strategy and re-imagining the
art-of-the-possible. Example clients include digital media, financial, and digital radio. (Improving adoption, retention, and revenue streams across multiple industries and products)
Thomson Reuters, NY/Zurich — VP Product/Search Innovation (2007-2012)
Reimagined platforms for leading financial products, with a deep focus on ML for Eikon's "market making" news and trading data. Filed patents for Atlas, a concept showcasing the power of ML/AI to create smarter content for financial professionals. (Search enhancements improved CSAT by 20+% upon release)
HUGE Inc., NY — New York - Experience Director (2005-2007)
Directed UX, research, and creative teams for diverse clients including book publishers, airlines, media, and e-commerce companies. (Improved brand, product offerings and commerce opportunities)
Refocusing on customer value and measurement
Utilizing mixed methods research and design-led thinking, we effectively pivot towards new customer opportunities and provided focused direction for product development.
Broad knowledge of enterprise software, processes, and optimization opportunities.
McKinsey & Company
Deep understanding of publishing and advertising models, social media and SEO strategies.
Reuters Financial News
This Old House
Familiar with commerce and payment platforms and consumer brand development