Building customer experience through deep customer understanding from user interviews and data analytics that delivers a meaningful and measurable user experience
Driving agile working methods with rapid design prototypes and UX strategy to align diverse teams and stakeholders in the customer journey

    Design: workshop facilitation, collaborative concept development with multifunctional teams, content strategy, sketches, wireframes, workflows, branding, visual design, and agile methods 

    Research: Mixed-methods research, exploratory research methods, continuous feedback systems, user-segmentations/personas, Insights presentations, experience strategy

    Technology: Broad range of knowledge of in digital products, design trends, user-centered design process, customer analytics, current technology standards for Cloud and data privacy

    Leadership: Experienced thought-leader with a proven ability to lead large multifunctional teams in roadmapping/prioritization, client/stakeholder relationships, and deliver impactful executive-level presentations 


    Work History

    Product Design Manager, McKinsey & Co [2018-current]

    Principal Experience Designer, UserStudio [2012-2018]

    VP Search Strategy, Thomson Reuters [8/2007 – 2012]

    Experience Director, HUGE Inc. [1/2005 – 7/2007]



    MA Modern Art, Christie’s Auction House, New York

    BA Human Communication, University of California, Chico



    Christy Hatch-Thiaucourt

    New York 

    • Discovery & problem solving

      User research, workshops, and problem solving approaches

    • Learning from customers

      Using data, user interviews, and analytics to design for desired behaviors and impact

    • Experience design

      Designs and reimagined products that deliver customer value