CV

Product design leader with deep expertise across a broad range of applications across both enterprise and consumer markets. Solving complex problems with proven research methods, design-led strategy, and a holistic view of user experience in an increasingly complex product ecosystem.

Evangelizing design and innovation to drive transformational impact with proven models that support team velocity and customer impact

Building customer experience through deep customer understanding from user interviews and data analytics that delivers a meaningful and measurable user experience

Driving agile working methods with rapid design prototypes and UX strategy to align diverse teams and stakeholders in the customer journey

Expertise
Design: workshop facilitation, collaborative concept development with multifunctional teams, content strategy, sketches, wireframes, workflows, branding, visual design, and agile methods

Research: Mixed-methods research, exploratory research methods, continuous feedback systems, user-segmentations/personas, Insights presentations, experience strategy

Technology: Broad range of knowledge of in digital products, design trends, user-centered design process, customer analytics, current technology standards for Cloud and data privacy

Leadership: Experienced thought-leader with a proven ability to lead large multifunctional teams in roadmapping/prioritization, client/stakeholder relationships, and deliver impactful executive-level presentations

Work History

Product Design Manager, McKinsey & Co [2018-current]

Principal Experience Designer, UserStudio [2012-2018]

VP Search Strategy, Thomson Reuters [8/2007 – 2012]

Experience Director, HUGE Inc. [1/2005 – 7/2007]

Education

MA Modern Art, Christie’s Auction House, New York

BA Human Communication, University of California, Chico

Contact

Christy Hatch-Thiaucourt

http://www.userstudio.com

chatch@gmail.com

New York

Portfolio

Discovery & problem solving
User research, workshops, and problem solving approaches
Learning from customers
Using data, user interviews, and analytics to design for desired behaviors and impact
Experience design
Designs and reimagined products that deliver customer value

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CV

Product design leader with deep expertise across a broad range of applications across both enterprise and consumer markets. Solving complex problems with proven research methods, design-led strategy, and a holistic view of user experience in an increasingly complex product ecosystem.

Portfolio

Discovery & problem solving

Learning from customers

Experience design