Product design leader with deep expertise across a broad range of applications and industries across enterprise and consumer markets. Solving complex problems with proven research methods, design-led strategy, and a holistic view of user experience in an increasingly complex product ecosystem.
Evangelizing design and innovation to drive transformational impact with proven models that support team velocity and customer impact
Building customer experience through deep customer understanding from user interviews and data analytics that delivers a meaningful and measurable user experience
Driving agile working methods with rapid design prototypes and UX strategy to align diverse teams and stakeholders in the customer journey
- and innovation moving companies design & innovate: workshop moderation, collaborative concept development with multifunctional teams, story boards, sketches, wireframes, workflows, branding, visual design, and agile methodsstrategy & execution: research findings, experience brief, personas, strategic product planning, vision & positioning, roadmaps, design comps, branding, and content strategy, and executive level presentations
- Broad range of knowledge of in digital products, design trends, user-centered design process, analytics, current technology standards for Cloud and data privacy
- Deep expertise in several research methodologies including participatory design methods, mixed methods/quant, ethnographic studies, continuous feedback models
- Solid management capabilities with proven ability to lead large multifunctional teams and client relationships
- Excellent skills in oral, written, and visual communication for c-level executives
- Experienced in all phases of client engagements: sales, account management, ideation, thought leadership, product design/UX, and agile development
- Broad range of knowledge of in digital products, design trends, user-centered design process, current technology standards for Internet, Mobile (RWD), Cloud-apps, and data analytics
- Expertise in several research methodologies including participatory design methods, analytics, interviews, ethnographic studies, user-initiated feedback tools, focus groups, usability, as well as quantitative methods
- Solid management capabilities with proven ability to lead large multifunctional teams and client relationships
- Excellent skills in oral, written, and visual communication for c-level executives
Primary researcher and strategist engaged with companies large and small to define mobile and brand user experience.VP Strategy, Thomson Reuters [8/2007 – 2012]
Created and managed a variety of strategic initiatives for search, data analytics, and Reuters news content. Responsibilities included defining research strategy, conducting market analysis, driving innovation, and delivering proof of concepts for customer validation.Experience Director, HUGE Inc. [1/2005 – 7/2007]
Led large-scale site redesigns of leading online brands. Work involved managing client relationships, developing the User Experience strategy, and managing creative and technical teams. Clients include; Scholastic, TheStreet.com, Time Inc., This Old House, and JetBlue.Education
MA Modern Art & Connoisseurship, Christie’s Auction House, New York
BA Human Communication, University of California, Chico Christy Hatch-Thiaucourt
http://www.userstudio.com
chatch@gmail.com
New York