CV OLD

Building customer experience through deep customer understanding from user interviews and data analytics that delivers a meaningful and measurable user experience
Driving agile working methods with rapid design prototypes and UX strategy to align diverse teams and stakeholders in the customer journey
    Expertise

    Design: workshop facilitation, collaborative concept development with multifunctional teams, content strategy, sketches, wireframes, workflows, branding, visual design, and agile methods 

    Research: Mixed-methods research, exploratory research methods, continuous feedback systems, user-segmentations/personas, Insights presentations, experience strategy

    Technology: Broad range of knowledge of in digital products, design trends, user-centered design process, customer analytics, current technology standards for Cloud and data privacy

    Leadership: Experienced thought-leader with a proven ability to lead large multifunctional teams in roadmapping/prioritization, client/stakeholder relationships, and deliver impactful executive-level presentations 

     

    Work History

    Product Design Manager, McKinsey & Co [2018-current]

    Principal Experience Designer, UserStudio [2012-2018]

    VP Search Strategy, Thomson Reuters [8/2007 – 2012]

    Experience Director, HUGE Inc. [1/2005 – 7/2007]

     

    Education

    MA Modern Art, Christie’s Auction House, New York

    BA Human Communication, University of California, Chico

     

    Contact

    Christy Hatch-Thiaucourt

    http://www.userstudio.com

    chatch@gmail.com

    New York 

    Case studies

    • HD Radio research and strategy

      During a 6 week research/strategy phase we conducted a hybrid-research project that included: ethnographic research with broadcasters and concept testing with desired listening segments. The goal of the research was...

      HD Radio research and strategy

      During a 6 week research/strategy phase we conducted a hybrid-research project that included: ethnographic research with broadcasters and concept testing with desired listening segments. The goal of the research was...

    • Here are 8 reasons we do research differently!

      Over the past several years a few key trends have impacted the need for research and changed the way we conduct it. Research has evolved to meet the demands of the...

      Here are 8 reasons we do research differently!

      Over the past several years a few key trends have impacted the need for research and changed the way we conduct it. Research has evolved to meet the demands of the...

    • Masters from Christie's Auction House, New York

      Masters from Christie's Auction House, New York

      I am a working artist with a Masters in Modern Art from Christie's auction house. I completed by MA in 2004 and have since worked in the industry and returned...

      Masters from Christie's Auction House, New York

      I am a working artist with a Masters in Modern Art from Christie's auction house. I completed by MA in 2004 and have since worked in the industry and returned...

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